IS BROAD BAND COSTING YOU TOO MUCH OR HAVE YOU STOPPED PAYING FOR IT BECAUSE YOU CAN’T AFFORD IT ? DO YOU KNOW ABOUT SOCIAL TARIFFS ?
If you’re getting benefits
You might be able to get a cheaper internet, mobile or landline deal called a ‘social tariff’. If your provider has a social tariff, you won’t have to pay to move to it. You can move at any time - you don’t have to wait until the end of your contract.
If your provider doesn't offer a social tariff, you can switch to another provider who does - if you or someone in your household gets Universal Credit. You might also be able to switch to a social tariff if you get:
Pension Credit
Employment and Support Allowance
Jobseeker’s Allowance
Income Support
Check which providers offer social tariffs on the Ofcom website. You can then check the provider's website to see if you can switch to their social tariff. If you need help with this ask an Outreach Worker or
If you're renting
Check your tenancy agreement - it might say you can’t switch internet, landline or TV provider.
Ask your landlord for a copy of your tenancy agreement if you don’t have one or can’t find it.
If your tenancy agreement doesn’t say anything about switching TV providers, you should still check with your landlord. They might say you can’t switch TV providers if it involves drilling holes for cables or putting up a satellite dish.
For more information go to:-
or contact Citizens Advice on 0808 223 1133
